Service Manager, Crewe Supported Living + Crisis Café
Location: Crewe, Cheshire
Salary: £40,000 per year
Hours: Full-time
Join Independence Support Ltd (ISL) – Make a Real Difference in People’s Lives
At Independence Support Ltd (ISL), our values are at the heart of everything we do:
- Positive – We support and encourage everyone to be the best they can be
- Responsive – We listen carefully and act swiftly to meet needs
- Courageous – We face challenges head-on and never shy away from difficult situations
- Inclusive – We embrace diversity and value the unique contributions of every individual
We are now recruiting an experienced Service Manager in Crewe to oversee our supported living services and Crisis Café, helping us continue to deliver high-quality mental health support within the community.
About the Role
Based at our Crewe site, this exciting leadership role will oversee:
- Two adjacent supported living services
- An on-site Crisis Café supporting individuals experiencing mental health crisis
Our supported living services provide accommodation in self-contained apartments for adults with a range of complex needs, including mental health conditions.
Our Crisis Café offers a safe, welcoming, and non-clinical environment for people experiencing emotional distress, mental health crisis, or those seeking early support to prevent crisis escalation.
As Service Manager, you will lead teams across both services, ensuring safe, compassionate, and person-centred support is delivered at all times.
Key Responsibilities
Leadership & Service Management
- Plan, manage, and coordinate staff teams across the Crewe services
- Ensure the effective delivery of high-quality supported living and crisis support services
- Recruit, induct, mentor, and develop staff members
- Provide guidance, leadership, and day-to-day operational support
- Manage staffing resources and oversee rota planning
Client Support & Quality Assurance
- Complete assessments, support plans, and risk assessments
- Support individuals with complex mental health needs
- Promote independence, wellbeing, and positive outcomes
- Manage risks while empowering individuals to maximise their potential
- Oversee new client move-ins and transitions into services
Crisis Café Management
- Support the safe and effective running of the Crisis Café
- Ensure the café remains a welcoming, supportive, and recovery-focused environment
- Work collaboratively with mental health services and partner agencies
- Support early intervention and crisis prevention approaches
Partnership Working
- Liaise internally and externally with healthcare professionals, local authorities, and partner organisations
- Share best practice and knowledge to improve outcomes for the people we support
- Act as a key point of contact for enquiries and complaints
What We’re Looking For
We are seeking a compassionate and experienced manager who is passionate about mental health support and community-based care.
Preferred Experience
- Management experience: 3 years preferred
- Social care experience: 3 years preferred
Essential Skills & Qualities
- Strong leadership and people management skills
- Experience within supported living, mental health, or social care services
- Ability to manage multiple services effectively
- Excellent communication and organisational skills
- Commitment to person-centred support and safeguarding
- Flexible approach to working hours and operational needs
As our services operate 24 hours a day, 365 days a year, flexibility will be required.
Employee Benefits
All ISL employees benefit from:
- A rewarding role where you truly make a difference in people’s lives
- Valuable training and ongoing professional development opportunities
- Invitations to company events, including the annual Awards Ceremony at the Midland Hotel, Manchester
- Access to the Wisdom mental health and wellbeing app with 24/7 live support
- Opportunities to take part in fundraising for local charity partners
Additional Information
- Full-time position (37.5 hours)
- Salary: £40,000 per year
- Work location: In person
- This role is subject to an enhanced DBS check
Apply for a Service Manager Job in Crewe
If you are an experienced social care professional looking for a rewarding leadership role in supported living and mental health crisis support, we’d love to hear from you.
Join ISL and help people achieve their true potential through compassionate, person-centred support.
Apply for this job