Service Manager, Crewe Supported Living

Location: Crewe, Cheshire East
Salary: £40,000 per year
Hours: Full-time

Join Independence Support Ltd (ISL) – Make a Real Difference in People’s Lives

At Independence Support Ltd (ISL), our values are at the heart of everything we do:

• Positive – We support and encourage everyone to be the best they can be
• Responsive – We listen carefully and act swiftly to meet needs
• Courageous – We face challenges head-on and never shy away from difficult situations
• Inclusive – We embrace diversity and value the unique contributions of every individual

We are now recruiting an experienced Service Manager in Crewe to oversee our supported living services and help us continue to deliver high-quality mental health support within the community.

About the Role

Based at our Crewe site, this exciting leadership role will oversee:

• Two adjacent supported living services

Our supported living services provide accommodation in self-contained apartments for adults with a range of complex needs, including mental health conditions.

As Service Manager, you will lead the teams across both services, ensuring safe, compassionate, and person-centred support is delivered at all times.

Key Responsibilities

Leadership & Service Management

• Plan, manage, and coordinate staff teams across the Crewe services
• Ensure the effective delivery of high-quality supported living services
• Recruit, induct, mentor, and develop staff members
• Provide guidance, leadership, and day-to-day operational support
• Manage staffing resources and oversee rota planning
• Ensure services operate effectively and in line with ISL policies, procedures and quality standards

Client Support & Quality Assurance

• Complete assessments, support plans, and risk assessments
• Support individuals with complex mental health needs
• Promote independence, wellbeing, and positive outcomes
• Manage risks while empowering individuals to maximise their potential
• Oversee new client move-ins and transitions into services
• Monitor the quality of support and ensure people receive safe, person-centred care

Partnership Working

• Liaise internally and externally with healthcare professionals, local authorities, and partner organisations
• Share best practice and knowledge to improve outcomes for the people we support
• Act as a key point of contact for enquiries and complaints
• Build positive relationships with families, professionals and other stakeholders

What We’re Looking For

We are seeking a compassionate and experienced manager who is passionate about mental health support and community-based care.

Preferred Experience

• Management experience: 3 years preferred
• Social care experience: 3 years preferred

Essential Skills & Qualities

• Strong leadership and people management skills
• Experience within supported living, mental health, or social care services
• Ability to manage multiple services effectively
• Excellent communication and organisational skills
• Commitment to person-centred support and safeguarding
• Flexible approach to working hours and operational needs

As our services operate 24 hours a day, 365 days a year, flexibility will be required.

Employee Benefits

All ISL employees benefit from:

• A rewarding role where you truly make a difference in people’s lives
• Valuable training and ongoing professional development opportunities
• Invitations to company events, including the annual Awards Ceremony at the Midland Hotel, Manchester
• Access to the Wisdom mental health and wellbeing app with 24/7 live support
• Opportunities to take part in fundraising for local charity partners

Additional Information

• Full-time position (37.5 hours)
• Salary: £40,000 per year
• Work location: In person
• This role is subject to an enhanced DBS check

Apply for a Service Manager Job in Crewe

If you are an experienced social care professional looking for a rewarding leadership role in supported living and mental health care, we’d love to hear from you.

Join ISL and help people achieve their true potential through compassionate, person-centred support.