Annual Plan 2023-2024

This was an exciting year for ISL with many new initiatives and projects mobilised and bedded in. This has extended our reach and impact into areas where our services have been needed most, and also supported NHS partners to alleviate pressure on hospital beds and A&E. This year COVID restrictions & limitations have not impacted as profoundly as other years so we have been able to roll out varied health and wellbeing sessions, both face to face and working with clients and partners to create video resources.

One of the biggest challenges across the country this year has undoubtedly been the cost of living crisis. In an effort to support our teams in such a challenging financial climate , we uplifted hourly rates across teams, and made a cost of living one off payment to support team members. We hope this helped everyone in some way.

Once again, our teams have worked tirelessly to deliver great outcomes with people we support every day, and manage the systems that help make this possible. We appreciate all of your efforts. We couldn’t do what we do without the support of our specialist partners and again this year your support has been invaluable. It was great to celebrate with everyone at the ISL awards at the Lowry in September 2022.

This year we want to develop and enhance some of our core systems around quality and communication. The ISL family has grown significantly over the past few years and with over 300 employees now, we want to ensure that all of our systems and ways of working remain effective, fit for the future and reflecting the size of the organisation as it stands and our ambitions for the future.

We look forward to working with you during the year ahead.

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