Rapid Response Crisis Worker | Cheshire and The Wirral

Full-Time or Part-Time | £16.00 per hour | Fixed-Term Contract

Make a real difference during mental health crisis

Independence Support (ISL) is looking for compassionate, confident and experienced Rapid Response Crisis Workers to join our specialist team supporting people experiencing mental health crises across Cheshire and the Wirral.

Our Rapid Response team provides vital mental health crisis support within A&E departments, working alongside NHS services to ensure people receive safe, compassionate and professional support while waiting for an appropriate mental health placement or treatment.

This is a rewarding and varied role where you’ll have the opportunity to make a genuine difference to people during some of the most challenging moments of their lives.

About the Role

As a Rapid Response Crisis Worker, you’ll provide practical, emotional and observational support to individuals experiencing mental health crisis.

Working across hospital and community settings, your responsibilities may include:

• Providing one-to-one support and supervision for individuals in A&E awaiting mental health acute beds
• Delivering observation services in line with NHS requirements
• Supporting and escorting patients being transferred between wards or hospital sites
• Driving secure vehicles when required
• Providing additional support to staff on acute inpatient mental health wards
• Delivering community outreach to support step-down from hospital or help prevent hospital admission
• Working alongside NHS colleagues and other professionals to provide safe and effective support
• Responding calmly and professionally to complex or potentially challenging situations

Working Across Cheshire & The Wirral

The Rapid Response service operates across four hospital sites:

• Leighton Hospital, Crewe
• Macclesfield General Hospital
• Arrowe Park Hospital, Wirral
• Countess of Chester Hospital

We aim to assign staff to their nearest hospital where possible. However, flexibility to travel between sites is required to meet the needs of the service.

Travel expenses are reimbursed from your nearest base, in line with company policy. Site parking expenses are also reimbursed.

A full UK driving licence, access to a vehicle and valid business insurance are essential for this role.

Working Pattern

We’re recruiting for both Full-Time (37.5 hours) and Part-Time (23.5 hours) positions.

The service operates across a 7-day rota, including day and night shifts, with an on-call responsibility once a week.

Current shift patterns include:

• 07:45 – 20:00 – Day shift
• 10:00 – 22:00 – Day shift
• 19:45 – 08:00 – Night shift

Flexibility is required to meet the needs of the service.

Who We’re Looking For

We’re looking for people who are compassionate, adaptable and confident supporting individuals experiencing mental health crisis.

You will ideally have:

• Previous experience working in mental health or a related support setting
• Experience supporting people with complex or challenging needs
• The ability to remain calm and professional in potentially difficult situations
• Strong communication and interpersonal skills
• The flexibility to work across different hospital and community environments
• A genuine commitment to providing person-centred support

You must also:

• Hold a full UK driving licence
• Have access to a vehicle
• Have valid business insurance
• Be aged 21 or over
• Have held a driving licence for at least 12 months

Why Join ISL?

Working with ISL means joining a supportive team where your work can have a genuine impact on people experiencing mental health crisis.

We offer:

• £16.00 per hour
• A rewarding role where you can truly make a difference in people’s lives
• Valuable training and development
• Full induction and role-specific training
• Supportive team environment
• Opportunities for career development
• Access to the Wisdom mental health and wellbeing app, including 24/7 live support
• Opportunities to attend company events, including our annual Awards Ceremony at the Midland Hotel, Manchester
• Opportunities to take part in fundraising for our local charity partners
• DBS and pre-employment checks arranged and paid for
• Mileage from your nearest base reimbursed in line with company policy
• Site parking expenses reimbursed
• Employee referral scheme

Additional Information

• £16.00 per hour
• Full-time and part-time contracts available
• Fixed-term contract
• Enhanced DBS and pre-employment checks required
• DBS costs are covered by ISL
• We do not offer employer sponsorship
• Bank contracts are not currently available
• This is an in-person role
• A full UK driving licence and business insurance are essential

If you’re looking for a rewarding mental health support role where no two days are the same and your work can make a real difference, we’d love to hear from you.