Assistant Registered Manager, Tranmere

Salary: £30,000 – £32,500 per year
Location: Tranmere, Birkenhead
Full-Time | 24-Hour Service | On-Call Included

Lead with purpose at Independence Support Ltd (ISL)

Independence Support Ltd (ISL) is recruiting an experienced Assistant Registered Manager to support the leadership of our 24-hour supported living service in Tranmere, Birkenhead.

Our service supports 20 adults with learning disabilities and complex needs in self-contained apartments enhanced with assistive technology. We are committed to empowering people to live independently, confidently and safely within their community.

This is a fantastic opportunity for an experienced care professional ready to step into a senior leadership role within a CQC-regulated supported living service.

About the Role

As Assistant Registered Manager, you will support the Registered Manager in ensuring the service delivers safe, high-quality, person-centred support in line with CQC requirements and commissioner expectations.

You will provide day-to-day operational leadership, supervise staff teams, and ensure individuals receive outcome-focused support that maximises independence and opportunity.

This role requires flexibility to work days and nights as required, plus participation in an on-call rota (paid).

Key Responsibilities

Leadership & Staff Management

• Line manage and supervise staff to deliver excellent, person-centred care
• Support absence management and address performance concerns
• Plan and organise rotas to meet commissioner contract requirements
• Mentor and develop staff, promoting a positive team culture

Quality, Compliance & Safeguarding

• Ensure compliance with CQC standards and Key Lines of Enquiry (KLOEs)
• Oversee safeguarding processes and reporting requirements
• Ensure all support plans and risk assessments are current and high quality
• Support contract monitoring, KPI reporting and performance reviews
• Maintain health & safety compliance across the service

Service Delivery & Development

• Complete high-quality assessments and support planning
• Act as first point of contact for complaints and conflict resolution
• Work collaboratively with health and social care professionals
• Support innovation, service improvement and growth opportunities
• Provide hands-on support to individuals when required

Who We’re Looking For

We are seeking a committed, person-centred leader with:

• Experience in a supported living or care environment
• At least 1 year’s experience in an Assistant Manager or supervisory role
• Strong knowledge of CQC compliance and safeguarding legislation
• Excellent leadership, communication and organisational skills
• Confidence managing complex needs and behaviours
• Flexibility to work across a 7-day rota, including nights and on-call

Experience supporting adults with learning disabilities is highly desirable.

Full induction training will be provided.

Why Join ISL?

• A rewarding leadership role where you truly make a difference
• Valuable training and development opportunities
• Career progression within a growing organisation
• Access to company events, including our annual Awards Ceremony
• Access to the Wisdom mental health & wellbeing app (24/7 live support)
• Opportunities to participate in fundraising for local charity partners
• Supportive, inclusive and values-led working environment

Additional Information

• All appointments are subject to an enhanced DBS check and satisfactory references
• This is an in-person role based in Birkenhead (Tranmere)
• We do not offer sponsorship