Phen Keates

In my role as Learning & Development Administrator at ISL, I bring some of my experience of managing the service onboarding for a bank - ensuring the readiness for support, conducting training gaps analysis, driving training completion, and updating the knowledge base for the team. This role has provided me with a strong foundation which aligns well with my current role at ISL.

Being part of the ISL team is not only a professional opportunity but also holds personal significance for me. Having a family member recovering from a stroke, I understand first-hand the importance of the services provided by ISL.

It is a privilege to contribute to an organization that plays a vital role in enabling individuals to live independently, bringing opportunities to life.

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