Annual Plan 2021 - 2022

2020 was undoubtedly one of the toughest years the sector and the country has faced in recent history,  with the impacts of COVID 19  reaching into so many areas of life.

Our staff, the people we support and families faced this together with determination, compassion and courage. We would like to thank everyone for all they have done to support each other through these ongoing challenges.

We were delighted to hold our first ISL staff awards to recognise the fantastic contribution of individuals and teams across different awards categories.

We implemented an electronic care compliance module as part of quality monitoring, evidencing improvements against targets

We piloted and implemented assistive technology solutions with the  people we support, enabling increased independence and safe reductions in night support

We ensured client and carer involvement through surveys and interviews as part of the audit process linked to our new electronic Care Compliance platform

We Opened 4 new services supporting a further 46 clients, operating in 3 new LA areas and creating local employment for over 50 people

We successfully implemented our People HR system for all staff, reflecting ISL’s commitment to using latest technology.

2021/22 will undoubtedly be another challenging year. We remain bold in our ambitions and optimistic that with our teams and wider partners we will create new opportunities and initiatives that make a positive difference. This will partly be through continuous improvement programmes, investing in our teams and delivering on our pipeline of services next year. We look forward to working with you in 2021 - 2022

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