Operations Manager

This role will take primary responsibility for providing and managing a high standard of Operational Management to Service Managers and Deputy Managers to ensure a high standard of support and effective delivery of quality services.

It will support development in wider organisational strategies of growing the business and achieving sustainability

Duties will include but not limited to:

  • To manage a team of Managers to deliver a service of excellence, ensuring that the service capacity is maximised at all times, undertaking Performance Management and Absence Management in line with the operating policies in force.
  • To make decisions about the appropriate allocation of resources to ensure flexible deployment of staff and volunteers across all settings to meet client need
  • Monitor and regularly review staffing establishments to ensure services are safe, cost effective and flexible workforce
  • Work with external organisations and professionals to ensure collaborative and integrated working.
  • To ensure services comply with the Care Quality Commission and carry out regular audits and spot checks to ensure compliance of service standards across all services.
  • Ensure that systems are in place to predict, reduce, prevent and manage clinical risk.
  • Ensure the safe and sensitive management of complaints, incidents, crises and unanticipated significant events.
  • To produce reports and statistics on aspects service delivery as required for the Director of Operations and the Board to demonstrate the effectiveness of service delivery and improvements in those services.

The service operates 24 hours a day 365 days a year, therefore flexibility will be required.

To request a job description please respond to this advert and one can be sent to you

This post is subject to an enhanced DBS check

Apply for this job